Rental Policies
Rental Rates
Rental rates are based on a daily (12 hour rental period). We deliver the day of your event and pick-up after your event for the one day daily rate. The rental rate applies whether or not the rental item is used.
Reservations
Advance reservations are recommended to ensure that the items you want are available. We rent on a first come, first serve basis, so it is suggested that you make a reservation as soon as you know what rental items you want. A minimum $40.00 reservation fee is charged for each reservation and is applied toward the rental cost of the equipment.
Reservation Changes and Cancellations
Order changes and cancellations may be made without penalty within 7 days of the beginning of the rental period (14 days for tent rentals). Cancellations and change reductions within the cancellation period are subject to forfeiture of the reservation fee.
Payment
Reservations require a receipt of a reservation fee of $40.00. The reservation fee is applied to the rental cost. Final payment is due 7 days prior to delivery date.
Security Deposit
A security deposit of a minimum of 50% of the rental fee, with a minimum of $100.00, is mandatory for each rental. Some specific rental items may incur higher deposit amounts. Please note that all deposits are non-refundable and are applied towards the total balance of your rental. This policy ensures a secure and streamlined process for both parties involved.
Delivery Service and Pick-up
We deliver rental items for a onetime fee of $50 up to a 30 mile radius from our location. The delivery fee is based on the delivery geographic location with a minimum fee of $95.00. Special delivery times and locations may incur an additional delivery fee at a rate of $.75 per mile.
We deliver to the ground floor within 75’ of our delivery truck. Stairs, elevators and above ground deliveries incur an additional fee. Let us know your special circumstances and we will provide you a quote for the additional charges. Special arrangements must be made prior to the scheduled delivery date.
Order Accuracy
Before pick-up or delivery, we inspect your rental items to ensure your satisfaction. Please check your order upon receipt and confirm that all items have been received and meet your satisfaction. Contact us immediately with any discrepancies or damaged items.
Damage Waiver
A damage waiver of 10% of the rental cost is charged on all rental items. The damage waiver covers damage from normal use incurred while the rental items are in your possession and your responsibility. Any items damaged (e.g. broken glasses, china, etc.) must be returned to Masterplan Occasions Rentals, otherwise the damage waiver will not apply. Minor damage, includes but is not limited to broken or chipped glassware and china, missing chair feet and removable linen stains. Examples where the damage waiver does not apply include, but are not limited to, linen returned with mold or mildew, make-up, red wine with be accessed damage fee. Excessive breakage, unreturned items, including crates, racks, hangers will be charged a damage/missing item fee.
Lost or Damaged Items
Customers are responsible for the rental items from the time of receipt until the time of return. It is the customer’s responsibility to secure the rental items from the weather elements and theft or misplacement. The customer will be charged the replacement cost for damaged or missing items (at the current rate), including equipment boxes, crates, hangers, etc. not covered under the damage waiver. If any missing items are returned to Masterplan Occasions Rentals within seven days, the replacement cost paid will be refunded.
Additional Charges
Additional charges may be incurred if items are not ready for pick-up on the contracted rental return date. China and glassware must be free of food and liquids and returned to their crates and racks. Tables and chairs should be stacked. Grills must be free of food and ashes.